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Refund and Returns Policy

Thank you for shopping at Havaners! We want to ensure you have a satisfying experience with our products. Please read our policy carefully to understand your options for returns and refunds.

14-Day Return Policy:
You have 14 days from the date of receipt to request a return for your item.

Eligibility Criteria:
To be eligible for a return, your item must be:

  • Unused and in the same condition as received.

  • In its original packaging.

  • With all tags attached.

  • Accompanied by a receipt or proof of purchase.

Initiating a Return:
To initiate a return, please contact us at [email protected]. Provide your order number and details of the item you wish to return. We will respond with a return shipping label and instructions.

Return Address:
All returns should be sent to:
54 Maloren Way, West Moors, FERNDOWN, ENG, BH22 0BQ, United Kingdom.

Important Notes:

  • Items returned without prior authorization will not be accepted.

  • For international returns, please anticipate longer shipping times.

Damages and Issues:
Upon receiving your order, please inspect it carefully. Contact us immediately if the item is defective, damaged, or if you have received the wrong item. We will promptly assess the issue and make it right.

Non-Returnable Items:
Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants).

  • Custom or personalized products.

  • Personal care items (beauty products).

  • Hazardous materials.

Contact Us:
If you have any questions about our return policy, feel free to reach out to us at [email protected]. We're here to assist you.

Our Amazing Customers

4.9
Jessica S
Verfied
Really love my shades, cant fault them! Defo my new go to's
Sahara
Jerome K
Verfied
Great quality for thr price, also polarised and great for fishing. A*
Phantom
Thomas P
Verfied
Thank you. Recommend 100%
Miami
Amy C
Verfied
OMG, how nice are they! Polarised too, love them.
Sahara
Ellie F
Verfied
Huge fan of orange and these are sooo cool honestly, good quality and so so clear!
California
Rich L
Verfied
I was really hesitant but these are actually really good, packaged lovely, well worth the money
Malibu
Mikey B
Verfied
Mate, actually love these. Like Rayban but much much cheaper. 🤙
Oceano
Carlo M
Verfied
Me i love it. Very good sunglasses. I get hat with it too and very good too. Must recommend high.
Equinox

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Company number 15065616
Aura8 Lens Nylon logo

Lens Technology

AURA8™ Nylon lenses deliver enhanced clarity, reduced glare, and maximum UV protection. Designed to offer a sharper, more vivid view, Aura8™ lenses are built to last with lightweight durability.

Superior Clarity

Enjoy improved visual sharpness and detail in any light.

Reduced Glare

Minimised reflections for better comfort and clarity.

UV Protection

Blocks harmful rays to protect your eyes.

Durable & Lightweight

Made with advanced Nylon material for lasting performance.

Havaners Aura9 sunglasses lens breakdown of how they are made

Lets find it for you

Lifetime Warranty Terms and Conditions

  1. This lifetime warranty covers manufacturing defects and workmanship issues that occur with the sunglasses under normal and intended use. It encompasses defects in materials and craftsmanship for the lifetime of the product.

  2. To activate the lifetime warranty, customers must register their sunglasses within 30 days of purchase. Registration necessitates providing proof of purchase and personal contact information.

  3. A valid proof of purchase (receipt, invoice, or order confirmation) is mandatory for all warranty claims. Failure to provide proof of purchase may result in the warranty claim being denied.

  4. The lifetime warranty does not extend to damage caused by accidents, misuse, abuse, neglect, improper care, unauthorised repairs, modifications, or alterations. It also excludes normal wear and tear, scratched lenses, loss, theft, or any damage resulting from the use of accessories not sold or approved by the manufacturer.

  5. In the event of a warranty claim, customers must contact our customer service department and provide details of the issue along with proof of purchase. Upon review and approval of the claim, we will either repair or replace the defective sunglasses at our discretion.

  6. Customers are responsible for shipping the sunglasses to our designated repair center for evaluation. Return shipping costs for approved warranty claims will be covered by us.

  7. If the sunglasses can be repaired, we will undertake necessary repairs using genuine parts or materials. If the sunglasses cannot be repaired, we reserve the right to replace them with a new or refurbished pair of sunglasses of equal or similar value and style.

  8. This warranty is non-transferable and applies only to the original purchaser of the sunglasses. It cannot be transferred to subsequent owners.

  9. Our liability under this warranty is limited solely to the repair or replacement of defective sunglasses. We are not liable for any incidental or consequential damages arising from the use of the sunglasses or any breach of warranty.

  10. We reserve the right to modify or terminate the terms of this warranty at any time without prior notice. However, any such changes will not affect warranty claims submitted prior to the effective date of the modification or termination.

By registering your sunglasses and accepting this warranty, you acknowledge that you have read, understood, and agreed to abide by all the terms and conditions outlined herein. This warranty gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction.