Refund Policy

We want you to love your Havaners. If they are not right, you have 30 days from delivery to send them back for a refund.

At a glance

• Return window: 30 days from the day your order arrives
• Condition: unworn, in their original packaging, with proof of purchase
• Refunds: back to your original payment method within 10 working days of approval
• Faulty or wrong item? Tell us straight away and we will put it right

How to return your sunglasses

1. Email sales@havaners.com with your order number and the item you would like to return.
2. We will reply with your returns instructions and, where we provide one, a returns label.
3. Pack your sunglasses securely in their original packaging and send them to: Havaners®, 54 Maloren Way, BH22 0BQ, United Kingdom.

Please get in touch before sending anything back. Parcels sent without a return request may not be accepted.

Return postage

Unless we send you a prepaid label, you are responsible for the cost of returning your item. We recommend a tracked service, as we cannot refund parcels that do not reach us. If your item is faulty or we sent the wrong one, we will cover the return postage.

Refunds

Once your return arrives, we will inspect it and let you know whether your refund has been approved. Approved refunds go back to your original payment method within 10 working days. Your bank or card provider may take a few extra days to show it. If it has been more than 15 working days since we approved your return, please email us.

Exchanges

We do not offer direct exchanges. The quickest way to get a different pair is to return your original order for a refund and place a new order.

Items we cannot accept back

• Custom or made-to-order products
• Sale items
• Gift cards
• Sunglasses that have been worn, damaged or returned without their original packaging

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us with your order number and a photo and we will sort it out. For problems that appear later, see our Lifetime Warranty.

Your legal rights

If you are in the UK or EU, you also have the legal right to cancel your order within 14 days of delivery without giving a reason. Our 30 day window goes further than this. Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015.

Any questions? Email sales@havaners.com or visit our contact page.