Shipping & Returns

Returns

At Havaners®, we want you to be completely happy with your purchase. If you change your mind, we offer a return window for non-custom products.

To initiate a return, please contact our support team at sales@havaners.com.

Key Points:

Eligibility: Custom products are made to order and cannot be returned. Only standard Havaners® products are eligible.
Timeframe: Returns must be received within 30 days of delivery. Items returned after this period may not be accepted.
Condition: Items must be unused, in their original packaging, and in perfect condition.
Refunds: Once a return is approved, refunds will be issued to the original payment method. Exchanges or store credit are not offered.
Return Shipping: Customers are responsible for return shipping costs unless a prepaid label is provided.

Shipping

All Havaners® products are shipped from our UK warehouse. We deliver to customers worldwide using trusted couriers to ensure your order arrives safely and efficiently.

UK Delivery:

Standard: 2–3 working days
Express: Next Day

Orders placed before 3 PM GMT, Monday to Friday are dispatched the same day. Orders placed after 3 PM or on weekends are dispatched the next working day.

International Delivery:

Delivery times vary depending on your location and courier.
Shipping costs are calculated at checkout.
Customers may be responsible for local import duties and taxes.

Changes or Cancellations

We work quickly to process orders, so if you need to amend or cancel your order, please contact us as soon as possible. Once your order has been dispatched, we cannot guarantee changes or cancellations.

Duties & Taxes

Orders shipped from the UK will not incur UK import charges. International customers may be subject to local import duties, taxes, or customs fees.

Lifetime Guarantee

Havaners® stands behind the quality of every product. Our Lifetime Guarantee covers manufacturing defects and accidental damage during normal use.

What’s Covered: